slotcity Frequently Asked Questions

The minimum age to register and play is 21 years old. This applies to all game categories — slots, fish games, live casino, sports betting, and eBingo. Age is confirmed during the KYC identity verification process. Accounts that cannot verify 21+ status will be permanently closed.

No. Each player is permitted one registered account only. Creating duplicate accounts violates slotcity's Terms & Conditions and may result in the suspension of all accounts linked to the same player, along with any balance held in those accounts.

KYC (Know Your Customer) verification is required before your first withdrawal. You will be asked to submit a valid government-issued ID — such as a Philippine passport, driver's licence, or national ID — along with a selfie for identity matching. Completing KYC early after registration avoids delays when you later request a withdrawal. Contact support at [email protected] if you need help with the process.

Log in to your slotcity account and go to Account Settings to update your personal details, password, and contact information. Some changes — such as updating your registered name — may require additional identity verification. Contact support if you need assistance with a specific update.

slotcity accepts deposits in Philippine Peso (PHP) via local online banking, direct bank transfer, and supported local e-wallets. All payment accounts used must be registered in your own name — third-party payments are not accepted. Cryptocurrency and credit cards are not accepted as deposit or withdrawal methods.

Most deposits via local online banking and e-wallets are processed quickly and reflect in your account balance within a short time. If a deposit has not appeared after a reasonable wait, check with your bank or e-wallet provider first, then contact slotcity support at [email protected] with your transaction reference for assistance.

Log in to your account and go to the withdrawal section. Select your preferred payment method, enter the amount in PHP, and submit your request. KYC verification must be completed before your first withdrawal is processed. Withdrawals are sent only to accounts registered in your own name — not to third-party accounts.

Yes. slotcity operates exclusively in Philippine Peso (PHP). All deposits, game balances, bets, and withdrawals are in PHP. There is no currency conversion required — what you deposit in PHP is what you play with and withdraw.

slotcity offers a wide range of game categories: slot games (classic and video slots), fish shooting games, live casino (including baccarat, roulette, and blackjack with live dealers), sports betting (PBA, NBA, international football, boxing, volleyball, esports, and more), eBingo, and online poker. The full library is accessible from the Game Lobby.

Yes. slotcity is fully optimised for mobile browsers on Android and iOS. You can access your account, play games, place bets, deposit, and withdraw from your smartphone or tablet without downloading any additional app. Just open your browser and go to slotcity.onl — the platform adapts to your screen size automatically.

slotcity supports live in-play betting across major sports events including PBA games, NBA, international football leagues, and esports tournaments. You can place bets as the action unfolds. Visit the Betting section from your account to see available live events and markets.

Slot and other RNG-based game outcomes on slotcity are determined by certified Random Number Generator (RNG) systems. Live casino games use real physical equipment managed by professional live dealers streamed in real time. Sports betting outcomes follow the results of the actual sporting events. No game guarantees a win — all gaming involves risk and results are unpredictable.

All data transmitted between your device and slotcity is encrypted using SSL/TLS. Passwords are stored using secure cryptographic hashing — never in plain text. You can also enable OTP (one-time password) verification on your account, which adds a second authentication step every time you log in from a new device.

If you notice any login attempts, transactions, or activity you do not recognise, contact slotcity support immediately at [email protected]. Change your password right away and do not share your credentials with anyone. Our security team will investigate and take appropriate action to protect your account.

No. slotcity support staff will never ask for your account password, OTP codes, or full payment credentials. If you receive any communication claiming to be from slotcity and asking for this information, treat it as a phishing attempt and report it to us at [email protected] immediately.

slotcity's VIP programme rewards active players with progressively better benefits as they move through tiers. Your activity on the platform — across slots, live casino, fish games, and sports betting — contributes to your tier progression. Higher tiers unlock exclusive benefits. Visit the VIP page for a full overview of how tiers are structured and what each level offers.

No separate application is needed. Every registered slotcity player is automatically part of the VIP programme from the moment their account is active. Your tier level updates based on your ongoing activity on the platform.

Log in to your account and go to Account Settings. In the Responsible Gaming section, you can set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. Any request to raise a limit is subject to a cooling-off period before the increase is applied. See the Responsible Gaming page for full details.

Yes. You can request a cooling-off period (a short temporary break) or self-exclusion (a longer account suspension) at any time. Contact our support team at [email protected] to request either option. During self-exclusion, your account is fully suspended — no deposits, no gameplay, and no login. See the Responsible Gaming page for more information.

No. Gaming on slotcity — including slots, live casino, fish games, sports betting, and eBingo — involves real financial risk. Outcomes are determined by chance or live sporting results and are never guaranteed. Always play with money you can comfortably afford to lose as an entertainment expense. Never chase losses or gamble with funds set aside for essential needs. 21+ only.