slotcity Terms & Conditions

1 Acceptance of Terms

By accessing the slotcity website, creating an account, or placing any wager or bet on the platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use slotcity.

These Terms & Conditions apply to all users of the slotcity platform, including registered account holders and visitors who browse without an account. Your continued use of slotcity following any updates to these terms constitutes your acceptance of the revised version.

2 Eligibility

To register and use slotcity, you must meet all of the following conditions at all times:

• You are at least 21 years of age.
• You are an individual acting on your own behalf, not as a representative of another party.
• You are accessing slotcity from a jurisdiction where online gaming is permitted for your use.
• You are not a current employee, contractor, or close family member of an employee of slotcity or its affiliated entities.
• You have not previously had a slotcity account closed or suspended for breach of these terms.

slotcity reserves the right to request proof of eligibility at any time. Accounts that fail to meet these requirements will be suspended and any funds handled in line with our verification and fraud prevention policies.

3 Account Rules

Each player is permitted one (1) registered account on slotcity. Opening duplicate or multiple accounts is strictly prohibited and may result in suspension of all associated accounts and forfeiture of winnings.

You are responsible for all activity conducted through your account. Keep your login credentials confidential. Do not share your password, OTP codes, or account access with any other person. slotcity will not be liable for losses resulting from unauthorised account access caused by your failure to maintain the security of your credentials.

When registering, you must provide accurate and up-to-date personal information. Providing false information during registration or KYC verification may result in immediate account closure and withholding of funds pending investigation.

4 Deposits & Withdrawals

All financial transactions on slotcity are conducted exclusively in Philippine Peso (₱). The following rules apply to deposits and withdrawals:

• Deposits are accepted via Philippine online banking, bank transfer, and supported local e-wallets.
• Cryptocurrency and credit cards are not accepted as payment methods for deposits or wagering.
• You may only deposit from payment accounts in your own name. Third-party deposits are not permitted.
• Withdrawals require completed KYC verification before processing.
• Withdrawals will be processed to the same payment method used for deposit where possible.
• Minimum and maximum deposit and withdrawal limits apply and are displayed within your account.

Processing times for withdrawals vary depending on the payment method selected and the volume of pending requests. KYC verification status affects withdrawal timelines — completing verification promptly helps avoid delays.

5 Gameplay & Betting Rules

All games and betting markets available on slotcity operate according to their individual game rules, which are displayed within each game before you play. By participating in any game or placing any bet, you agree to the specific rules of that game or market.

• Bets placed cannot be changed, cancelled, or reversed once confirmed.
• slotcity reserves the right to void any bet placed in error, on a suspended market, or as a result of a system fault.
• Slot game outcomes are determined by certified Random Number Generator (RNG) systems.
• For sports betting, if a match is postponed, cancelled, or abandoned, bets may be voided and stakes returned according to the rules of the relevant market.
• In the event of a technical error during gameplay, slotcity reserves the right to void affected rounds or bets and return stakes to player accounts.

Winnings are credited to your account balance automatically upon settlement. Your balance is available for further play or withdrawal subject to applicable withdrawal requirements.

6 Bonuses & Promotions

slotcity offers promotions and bonuses from time to time. Each promotion has its own specific terms, including any applicable wagering or turnover requirements, eligible games, time limits, and maximum bonus amounts. These terms are displayed on the relevant promotion page before you claim.

• Bonuses are intended for entertainment use only and do not represent guaranteed monetary value.
• One bonus per eligible offer per player applies, unless stated otherwise.
• Bonuses claimed on duplicate accounts will be forfeited.
• slotcity reserves the right to modify, suspend, or cancel any promotion at any time with notice where practical.

7 Responsible Gaming

slotcity is committed to promoting safe and responsible gaming. The platform is for entertainment, and no game, slot, or bet guarantees any return. The following principles apply to all players on slotcity:

• Gaming is permitted only for players aged 21 and above.
• Players are responsible for managing their own budgets and session duration.
• Never bet more than you can afford to lose as an entertainment expense.
• Self-exclusion and session limit tools are available to all registered players.

If you feel that gaming is negatively affecting your daily life, finances, or relationships, we encourage you to make use of the responsible gaming tools available on slotcity or to seek independent support. For full information on our player protection tools, visit our Responsible Gaming page.

8 Prohibited Conduct

The following activities are strictly prohibited on slotcity and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Creating multiple accounts for the purpose of claiming bonuses or circumventing account restrictions.
• Using automated software, bots, or scripts to interact with games or betting markets.
• Attempting to exploit bugs, errors, or miscalculated odds for financial gain.
• Using slotcity for money laundering, fraud, or any other illegal financial activity.
• Colluding with other players in multiplayer games to manipulate outcomes.
• Providing false or misleading information during registration or KYC verification.

slotcity actively monitors player activity for patterns consistent with prohibited conduct. Investigations may result in temporary account holds while a review is conducted. Players found in breach will have their accounts permanently closed.

9 Privacy & Data

slotcity collects and processes your personal information in accordance with our Privacy Policy. By using slotcity, you consent to the collection and use of your data as described in that policy.

Your personal information is used for account verification, KYC compliance, payment processing, customer support, and platform security. We do not sell your personal data to third parties for marketing purposes.

You have the right to request access to the personal data we hold about you, and to request correction of inaccurate information. Contact our support team at [email protected] to make such a request.

10 Limitation of Liability

slotcity provides the platform on an "as is" basis and makes no warranties regarding uninterrupted access, error-free operation, or the accuracy of real-time data such as live odds. To the maximum extent permitted by applicable law:

• slotcity is not liable for any loss of funds resulting from a player's own decision to gamble.
• slotcity is not liable for losses caused by technical interruptions outside our reasonable control, such as third-party payment provider outages or internet connectivity issues on the player's side.
• slotcity is not liable for losses resulting from a player's failure to maintain the security of their own account credentials.

Nothing in these terms excludes or limits liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law.

11 Changes to These Terms

slotcity reserves the right to update or revise these Terms & Conditions at any time. When changes are made, the updated version will be published on this page with a revised date. Material changes that significantly affect player rights will be communicated through an account notification where reasonably possible.

Your continued use of slotcity after any update to these terms constitutes your acceptance of the revised terms. If you disagree with an update, you may close your account and withdraw any available balance before the effective date of the change.

12 Contact Us

If you have questions about these Terms & Conditions or need clarification on any rule, please contact our support team. We aim to respond to all enquiries promptly.

For issues related to responsible gaming, self-exclusion, or account closure, you may also visit our Responsible Gaming page for direct access to player protection tools.