Your privacy matters to us. This Privacy Policy explains what personal information slotcity collects when you use our platform, how we use it, who we share it with, and what rights you have over your own data.
These cards summarise the key privacy principles we follow. The full policy below covers each area in detail.
slotcity collects personal information for specific, legitimate purposes — account creation, identity verification, payment processing, and platform security. We do not collect data beyond what is necessary to operate the service.
All data transmitted between your device and slotcity is encrypted via SSL. Sensitive account data is stored using industry-standard security protocols, and access is restricted to authorised personnel only.
We do not sell, rent, or trade your personal information to third-party marketers. Your data stays within slotcity and the service providers we use to operate the platform.
You have the right to access, correct, or request deletion of your personal information held by slotcity. Contact our support team at any time to exercise these rights.
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by applicable law. Once no longer needed, data is securely deleted or anonymised.
If we update this Privacy Policy in a material way, we will notify registered players via their account. We aim to communicate clearly about any changes that affect how your data is used.
slotcity ("we", "us", "our") is committed to protecting the privacy of all players who use our online gaming platform. This Privacy Policy applies to all services available on slotcity, including slot games, fish games, sports betting, live casino, and all other features accessible through a registered account.
By creating an account and using slotcity, you agree to the collection and use of your personal information in the manner described in this policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This policy is written to be clear and straightforward for Filipino players. Where technical or legal language is unavoidable, we provide plain-language explanations alongside it.
slotcity collects personal information in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID details | Registration & KYC verification |
| Contact Data | Email address, mobile number | Registration & account updates |
| Financial Data | PHP transaction records, payment method reference (not full account numbers) | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, session logs | Automatically during platform use |
| Gameplay Data | Game history, bet records, session duration | During active gaming sessions |
| Communication Data | Support enquiry content, chat logs | When contacting support |
We do not collect your full payment account numbers. Payment transactions are processed through third-party payment processors, and only transaction reference data is retained by slotcity.
Personal data collected by slotcity is used for the following purposes:
We may send you promotional communications about slotcity features and offers if you have opted in to receive them. You can opt out at any time by updating your communication preferences in your account settings.
Protecting your personal data is a priority at slotcity. We implement the following security measures across our platform:
While we apply strong security measures, no system is entirely immune to risk. We encourage all players to use a unique, strong password for their slotcity account, enable all available security features, and log out after each session — particularly on shared or public devices.
slotcity retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as required by applicable law. The following general principles apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a slotcity player, you have the following rights over your personal data. You can exercise these rights by contacting our support team at any time.
You can request a copy of the personal data slotcity holds about you. We will respond to verified access requests within a reasonable timeframe.
If any of your personal data held by slotcity is inaccurate or out of date, you can request that it be corrected. Some corrections may require re-verification.
You can request deletion of your personal data, subject to retention obligations under applicable law. Deletion of account data will result in permanent account closure.
You can object to certain processing of your data, such as receiving promotional communications. Opting out of marketing will not affect your ability to use your account.
Where technically feasible, you can request your personal data in a structured, commonly used format for transfer to another service.
To exercise any of the above rights, contact our support team at [email protected]. We will verify your identity before processing any request affecting account data.
slotcity is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to a person under 21, that account will be suspended immediately and any associated data will be deleted in line with our retention policy.
Age is verified during the KYC process. Players who cannot complete age verification will not be permitted to proceed with deposits or gameplay.
slotcity may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or best practice. The updated policy will be published on this page with a revised date.
For material changes that significantly affect how your data is used, we will provide notice through an in-account notification where reasonably practicable. Your continued use of slotcity after a policy update constitutes acceptance of the revised terms.
If you have questions about this Privacy Policy, want to exercise a data right, or have concerns about how your information is handled, please reach out to our support team:
Email: [email protected]
Available 24 hours a day, 7 days a week.
For full details on your account rights and platform rules, you can also review our Terms & Conditions and Responsible Gaming pages.
Create your free account, complete quick verification, and start playing hundreds of games in Philippine Peso — all on a platform that takes your data seriously.