Gaming at slotcity is meant to be enjoyable — an entertainment activity, not a source of income or a way to solve financial problems. This page covers the tools, guidelines, and support available to help you stay in control of your gaming activity.
slotcity has built responsible gaming tools directly into the platform so every player can manage their own activity with ease.
Set a personal deposit limit on your account to control how much you fund your slotcity balance over a chosen period. Once the limit is set, it cannot be raised immediately — a cooling-off period applies to any increase requests.
Enable session time notifications so you receive a reminder when you have been playing for a set duration. It is easy to lose track of time during a session — this tool helps you stay aware without disrupting the experience.
Take a short break from gaming without closing your account permanently. A cooling-off period temporarily suspends your ability to deposit and play for a period you choose — from a few days up to several weeks.
If you feel you need a longer break, self-exclusion allows you to block your slotcity account for an extended period. During self-exclusion, you cannot deposit, play, or access your account. Contact support to request this.
All players must complete KYC identity verification before withdrawals are processed. Age is verified as part of this process. Accounts that cannot confirm 21+ status will be restricted from gameplay and deposits.
Our support team is available 24/7 and trained to handle responsible gaming concerns. If you want to set limits, request self-exclusion, or talk through a concern, reach out to support at any time — no judgement, just help.
Responsible gaming means keeping your gaming activity within limits that are comfortable for you — financially, emotionally, and time-wise. At slotcity, we want every player across Manila, Cebu, Davao, and the rest of the Philippines to enjoy slots, fish games, sports betting, and live casino as a leisure activity, not as a financial strategy.
Online gaming is designed to be entertaining, and the outcomes of games are determined by chance. No game result is predictable, no system guarantees consistent wins, and no bet is a safe investment. The house edge exists in every game category — slots, eBingo, live casino, and sports betting all carry the possibility of losing the amount you wager.
Responsible gaming does not mean never playing. It means playing with a clear head, a set budget, and an awareness of when to stop. Players who approach gaming as entertainment — with money they can comfortably spend — are much better positioned to enjoy the experience without negative consequences.
The golden rule: only play with money you can afford to lose as an entertainment expense. Your rent, groceries, bills, and emergency fund should never be touched for gaming.
These are simple, practical habits that can make a real difference to your gaming experience. None of them require willpower alone — most can be supported by the tools built into your slotcity account.
If you find these tips consistently difficult to follow, that is a signal worth paying attention to. Support is available through our team and you can reach us any time at [email protected].
Decide how much you are comfortable spending before you open any game. Treat it the same way you would a night out — once that amount is spent, the session is done. Use the deposit limit tool in your account to make this automatic.
Chasing losses is one of the most common patterns that leads to problem gambling. If you have had a bad session, log out and come back another time. A losing streak does not become more likely to reverse the longer you play.
Step away from the screen regularly, especially during longer sessions. Enable session time reminders in your account settings so slotcity helps you remember to take a break. A short break resets your focus and perspective.
Avoid gaming when you are stressed, tired, upset, or have been drinking. Your decision-making is affected in these states, and gaming to cope with negative emotions is a pattern associated with problematic behaviour.
Gaming is one leisure activity among many. Make sure you balance your time across other things you enjoy — spending time with family, sport, going out with friends, or whatever keeps you active and connected.
Do not wait until there is a problem before using deposit limits or cooling-off features. Setting reasonable limits from the start is a smart habit, not a sign of weakness — it keeps the experience enjoyable long-term.
Log in to your slotcity account and navigate to your Account Settings. All responsible gaming tools are grouped in one section for easy access.
Choose your deposit limit amount and time period. You can also set session time reminders from the same section. Limits take effect immediately once saved.
For a cooling-off period or self-exclusion, contact our support team directly at [email protected]. Our team will process your request and confirm when the restriction is active.
After a cooling-off period ends, access is automatically restored. Self-exclusion periods require a formal review before any reinstatement — designed to give the process proper weight.
To request self-exclusion, a cooling-off period, or to talk through any responsible gaming concern, contact our support team directly at [email protected]. Support is available 24 hours a day, 7 days a week.
Answers to the questions we hear most often about safe play, account limits, and self-exclusion on slotcity.
Create your account, use the tools available, set your limits from day one, and keep gaming as the entertaining experience it is meant to be. 21+ only.